Microsoft Word Mac Files Not Saving Because Of Permission

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Apr 14, 2016  Once the block has been raised locally, Word will not reset it: you have to fool Word with a second copy of the file. The only easy solution is to save the file under a slightly different name, go to that folder, delete the old version, then rename the new copy to the name Word.

  1. Microsoft Word Mac Files Not Saving Because Of Permission Letter
  2. Microsoft Word Mac Files Not Saving Because Of Permission Free
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Apr 02, 2018  1) User launches Microsoft Word with no issues. All Office apps launch fine, including opening existing documents, just cannot save them. 2) User creates a new blank document with no issues. Same issue occurs if user attempts to open an existing word doc, make changes, and then save. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

You may have problems when you try to save a Microsoft Excel workbook if one or more of the following conditions are true:

  1. Mar 09, 2018 Repair Office Documents tool has the capability to fix file permission errors in.doc and.docx document files. It has the ability to fix file permission errors in Word Documents created on any version of Microsoft Office Word tool such as MS Office 2000, Microsoft Office 2003, MS Office 2007, MS Word 2010 and MS Office 2013.
  2. May 20, 2019 The global template (the Normal.dotm file in Word 2007 and the Normal.dot file in Word 2003 and in earlier versions of Word) is the default template that is used by Word. By default, changes that affect all new documents are saved to the global template. This behavior occurs unless you specify another template when you save the changes.
  3. Aug 31, 2018  For us to further isolate your concern, I suggest that you try to use the Word application on the device you used when you edited the file. After opening the application, click File at the bottom part of the screen, you will see the Recover Unsaved Documents click the option and see if the files.
  4. You change permission settings at the bottom of the Info window for a file, folder, or disk in the Finder. For example, you can change permission settings for a folder so that other users who log in to your Mac, or connect to it for file sharing, can view but not change files in a folder. Assign permissions.
  • You save an Excel workbook to a network drive on which you have restricted permissions.
  • You save an Excel workbook to a location that does not have sufficient drive space.
  • The connection to the Excel workbook is lost.
  • There is a conflict with an antivirus software program.
  • You save an Excel workbook that is shared.
  • The 218-character path limitation is exceeded when you save an Excel workbook.

Workarounds and resolutions

The following sections include workarounds to save your workbooks and troubleshooting steps to help you find the cause of the problem. We recommend that you first try to save changes in any open Excel workbooks before you start troubleshooting.

Workarounds to save Excel workbooks

To work around this problem and try to save your work before you troubleshoot, use the following methods. Depending on the cause of the problem, you may be unable to recover the current file as-is. However, the following methods are typically successful. These methods are listed in order of format retention when you are trying to keep the original file formatting.

Note

The following methods may not save all the latest changes, formatting, and feature sets of the workbook that are specific to the version of Excel that you are using. The following methods are intended to let you obtain a usable, saved version of the file. These methods require you to save the file to your local hard disk by using a unique file name.

Method 1: Save the workbook by using a new file name

  1. On the File menu, select Save As.
  2. Save the Excel workbook by using a unique file name.

Method 2: Move the original worksheets to a new workbook

  1. Add a filler worksheet to your workbook. To do this, press Shift + F11.

    Note

    This sheet is required because there has to be at least one remaining sheet in a workbook after you move all relevant data sheets.

  2. Group all the worksheets (except the filler). To do this, select the first sheet, hold the Shift key, and then select the last sheet.

  3. Right-select the grouped sheets, and then select Move or copy.

  4. In the To Book list, select (New Book).

  5. Select OK.

    Note

    These steps should move the active (grouped) worksheets to a new workbook.

If your workbook contains VBA macros, copy the modules from the old workbook to the new workbook.

Method 3: Save the file as a different Excel file type

  1. On the File menu, select Save As.
  2. In the Save as Type list, select a file format other than the current file format. If you are using Microsoft Excel 2007 or a later version, save the file as .xlsx or .xlsm instead of as .xls.

Troubleshooting

To troubleshoot this problem, follow these steps in the given order.

Step 1: Try to save the workbook to another location

Try saving your notebook to another location, such as a local hard drive, a network drive, or removable drive. If you are successful, the following are possible causes of the problem:

Step 2: Try to save a new workbook to the original location

To save a new Excel file to the original location, follow these steps:

  1. Create an Excel workbook.

  2. On the File menu, select Save As.

  3. In the Save As dialog box, follow these steps:

    1. In the Save in box, select the location in which the original workbook is saved.
    2. In the File name box, type a name for the new file.
    3. Select Save.

If you can save a new workbook to the original location, the following are possible causes of the problem:

If you cannot save a new workbook to the original location, the following is a possible cause of the problem:

If you have sufficient drive space, try Step 3.

Step 3: Try to save the workbook in safe mode

Restart Windows in safe mode, and then try to save the workbook to your local hard disk.

Notes

  • If you use a network location to save your workbook, try to restart Windows in safe mode with network support, and then try to save.
  • Windows safe mode cannot be used to troubleshoot issues in Microsoft Excel 2010 or later versions.

For more information about how to start Windows in safe mode, see Advanced startup options (including safe mode).

If the workbook saves after you restart Windows in safe mode, try to save the file again. To do this, select Save on the File menu.

If the workbook does not save (or save again) after you restart Windows in safe mode, the following are possible causes:

Causes

Third-party add-in

If the Excel file is not saved when you run Excel in Windows safe mode, the issue may be caused by a third-party add-in or by a file that is in one of the Excel startup locations. By default, these files are loaded when you start Excel.

Sometimes, third-party software vendors install custom add-ins to work with Excel. Some of these add-ins work with existing Excel features by design, and some are intended to enable a seamless transition when you are using a third-party product. Typically, these third-party add-ins do not interfere with normal Excel functionality. However, there are some exceptions. For example, Excel save conflicts have occurred because of an add-in.

To test for and eliminate the possibility that a third-party Excel add-in or file is causing an Excel save issue, start Excel in safe mode. To do this, follow these steps:

  1. Exit Excel.

  2. Select Start, and then point to Programs.

  3. Press Ctrl when you start Excel, and hold it until you receive a message that resembles the following:

    Excel has detected that you are holding down the Ctrl key. Do you want to start Excel in safe mode?

  4. Select Yes.

  5. Try to save a new Excel file, and then resave the same Excel file again.

If the file saves correctly, a custom add-in or a file that is located in an Excel startup location is most likely the cause. You must locate and remove the add-in or the file to eliminate the problem. After you determine the add-in or the file that caused the problem, contact the vendor that designed it. The vendor may have additional information about this issue and an update that does not cause the issue to occur.

For more information about Microsoft Excel safe mode, press F1 in Excel to open the Help menu, type safe modein the Search box, and then select Search to view the topic.

For more information about how to determine the folders that Excel uses during startup and additional options to disable this functionality, select the following article numbers to view the articles in the Microsoft Knowledge Base:

822107 How to use startup folders in Excel

826922 How to prevent files from opening automatically in Excel

Restricted permissions

When you save an Excel file, you must have the following permissions to the folder in which you are saving the file:

  • Read permission
  • Write permission
  • Modify permission
  • Delete permission

Note

If you do not have these permissions, the Excel save process cannot be completed.

Insufficient drive space

When you save to any medium, such as a floppy disk drive, a local hard disk, or a network drive, you must make sure that the drive has sufficient free space to enable the file to save. If the destination drive does not have sufficient space, Excel cannot complete the save operation, and you receive the following error message: Disk is Full.

For more information about this error message, select the following article numbers to view the articles in the Microsoft Knowledge Base:

214245 You receive the 'Disk is Full' error message when you save a workbook in Excel

214073 You receive an error message when you try to save a file in Excel

Antivirus software conflict

When antivirus software is installed or is running, you may receive an error message when you try to save an existing workbook. You do not receive an error message if you try to save a new file. You may receive an error message because some antivirus programs quickly scan any new files that appear on a computer. This scan can sometimes disrupt the Excel save process. This interruption may stop Excel from saving the file correctly.

File sharing conflict

If you and a second user work concurrently on a shared workbook, you may receive an error message if you and the second user try to save the file at the same time. You receive an error message because Excel cannot save the file if another instance of Excel is saving the same file.

For more information about this error message, see the following Microsoft Knowledge Base article:

130494 Unlock a file that has been locked for editing

File name length

If you try to save or open an Excel file, and the path of that file (including the file name) is more than 218 characters, you may receive the following error message: Filename is not valid.

For more information, select the following article number to view the article in the Microsoft Knowledge Base: 213983 Error message when you open or save a file in Microsoft Excel: 'Filename is not valid'

Process to save a file

Excel follows these steps when it saves a file:

  1. Excel creates a randomly named temporary file (for example, Cedd4100 without a file name extension) in the destination folder that you specified in the Save As dialog box. The whole workbook is written to the temporary file.
  2. If changes are being saved to an existing file, Excel deletes the original file.
  3. Excel renames the temporary file. Excel gives the temporary file the file name that you specified (such as Book1.xls) in the Save As dialog box.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

814068 Description of the way that Excel saves files

Note

Other processes that occur on your computer may disrupt the Excel save process. These issues may occur if the Excel temporary file is accessed before the Excel save process is completed. For example, the local antivirus software locks the temporary file for scanning before the file can be renamed. Therefore, you must keep track of any new software installations or updates that are performed before you have problems when you try to save workbooks. This information will be helpful if this article does not fix your issue and you have to contact Microsoft Support. For more information, go to the following Microsoft website: http:/support.microsoft.com

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you save a Word for Mac document, the application crashes or quits unexpectedly.

Resolution

Step 1: Download and install all Office updates

To obtain updates with Office for Mac applications, follow these steps:

Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date. When AutoUpdate is set to check for updates automatically on a daily, weekly, or monthly basis, there's no need to search for critical updates and information; AutoUpdate delivers them directly to your computer. To do this:

  1. Start any Office for Mac application on your computer.
  2. Click Help menu, click Check for Updates.

For additional information about Office for Mac updates, seeWhere and how to obtain Office for Mac software updates.

If the issue continues to occur, proceed to the next step.

Step 2: Check the hard disc name

Make sure that your hard disc has a name. The name cannot be all numbers but can contain numbers. The name must start with a letter. It must not contain any special characters, such as periods, commas, semi-colons, quotation marks, and so on.

Step 3: Save to a different location

If you are saving a file in your Documents folder, instead try saving the file to the desktop or to a different location.

Remember that there is a 255-character limit to the file name, and the path of the saved file is included in the name. For example, a file that is saved to the desktop has the path 'HDusersyour user nameDesktop.' These characters are counted toward the 255-character limit.

If you want to save to a network share or to an external device (such as a flash drive), first save the file to your local hard disc. If you can save the file to the hard disc (your Documents folder), there is nothing wrong with the Excel installation or with the file. If you cannot save to your local hard disc, go to step 3.

If you cannot save the file to an external device, contact Apple or the manufacturer of the external device. If you cannot save to a network share, contact the network administrator (your IT department) or the owner of the share. If you do not have an IT department and you want to save to a network, contact Microsoft Professional Support.

Step 4: Empty the AutoRecovery folder

Microsoft Word Mac Files Not Saving Because Of Permission Letter

Important

The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.

Microsoft Word Mac Files Not Saving Because Of Permission Free

If there are too many items in the AutoRecovery folder (userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2010 AutoRecovery), this can cause memory problems and save problems because these files are loaded into memory when Word is started.

Move AutoRecovery files to the desktop or to another folder to see whether they are causing the problem. To do this, follow these steps:

To empty the AutoRecovery folder, follow these steps if have version 14.2.0 (also known as Service Pack 2) installed:

  1. Quit all applications.

  2. On the File menu, click New Folder.

    A new folder is created on the desktop. The folder will be called 'New Folder.'

  3. On the Go menu, click Home.

  4. Open Library.

    Free cursive fonts for mac. Users may see issues with fonts when using version 16.9 of Microsoft Word, Excel, Outlook, OneNote and Microsoft PowerPoint on macOS. Symptoms: Text appears garbled or in a different font. Some fonts including Times New Roman are missing or unavailable in the font picker. Some fonts are being substituted with other fonts. 2018-4-17  The recently updated PowerPoint Version: 16.11.0 (Build 18031100) will not save documents that have embedded fonts. I am revising client presentation files that have fonts embedded within them. In Versions 16.10 and 16.9, I had no problems saving my revisions.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  5. Open Application Support, and then open Microsoft.

  6. Open Office 2011 AutoRecovery.

  7. On the Edit menu, click Select All.

  8. Drag all files into 'New Folder' on the desktop.

    The AutoRecovery folder should be empty.

  9. Open Excel for Mac 2011 and try to save a file.

    If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.

    If the problem continues to occur, go to the next method.

To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:

  1. Quit all applications.

  2. On the File menu, click New Folder.

    A new folder is created on the desktop. The folder will be called 'New Folder.'

  3. On the Go menu, click Documents.

  4. Open Microsoft User Data, and then open Office 2011 AutoRecovery.

  5. On the Edit menu, click Select All.

  6. Drag all files into 'New Folder' on the desktop.

    The AutoRecovery folder should be empty.

  7. Open Excel for Mac 2011 and try to save a file.

    If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.

    If the problem continues to occur, go to the next method.

Step 5: Remove Word preferences

Note

Removing the preferences will remove any customizations that you made. These customizations include changes to toolbars and custom dictionaries and keyboard shortcuts that you created.

  1. Quit all Microsoft Office for Mac applications.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open Preferences.

  5. Look for a file that is named com.microsoft.Word.plist.

  6. If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.

  7. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.

  8. Quit all Office for Mac applications.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open Preferences, and then open Microsoft.

  12. Locate the file that is named com.microsoft.Word.prefs.plist.

  13. Move the file to the desktop.

  14. Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.

  15. On the Go menu, click Home.

  16. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  17. Open Application Support, and then open Microsoft.

  18. Open Office, and then open User Templates.

  19. Locate the file that is named Normal, and then move the file to the desktop.

  20. Start Word, and then check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, go to the next step.

Step 6: Create a new user account

Sometimes, user-specific information can become corrupted. This can interfere with installing or using the application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test the application.

If the issue occurs even when you use the alternative account, go to the next step.

Step 7: Test saving the file in safe mode

Try to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background.

For information about how to enter safe mode in Mac OS, seeClean startup to see if background programs are interfering with Office for Mac.

More information

If the steps in this article did not resolve the issue, visit the Mac forums for possible resolutions/workarounds.