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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you double-select an icon or file name for a Microsoft Excel workbook, Excel starts, then displays a blank screen where you expect the file content to appear.

Resolution

To resolve this problem, try the following methods, as appropriate, in the given order.

Method 1: Ignore DDE

This problem may occur if the Ignore other applications that use Dynamic Data Exchange (DDE) check box in Excel options is selected.

When you double-select an Excel workbook in Windows Explorer, a dynamic data exchange (DDE) message is sent to Excel. This message instructs Excel to open the workbook that you double-selected.

If you select the 'Ignore' option, Excel ignores DDE messages that are sent to it by other programs. Therefore, the DDE message that is sent to Excel by Windows Explorer is ignored, and Excel does not open the workbook that you double-selected.

To correct this setting, follow these steps:

Note

This step can be skipped for Excel 2019 and Excel O365

  1. In the upper-left corner of the Excel window, select File, then Options.
  2. On the left side of the Options window, select Advanced to open the Advanced window.
  3. In the Advanced window, scroll down to the General section.
  4. Clear the Ignore other applications that use Dynamic Data Exchange (DDE) check box, then select the OK button at the bottom of the window.

Note

For more information about how to turn off DDE, see 'An error occurred when sending commands to the program' in Excel

If these steps do not resolve the problem, continue to Method 2.

Method 2: Repair User Experience Virtualization (UE-V)

If you are running Update User Experience Virtualization (UE-V), install Hotfix 2927019. To do this, see the following Microsoft Knowledge Base article:

2927019 - Hotfix Package 1 for Microsoft User Experience Virtualization 2.0

If you are not sure whether you are running UE-V, examine the program list in the Programs and Features item in Control Panel. An entry for 'Company Settings Center' indicates that you are running UE-V.

If these steps do not resolve the problem, continue to Method 3.

Method 3: Reset file associations

To check whether the file associations in the system are performing correctly, reset the Excel file associations to their default settings. To do this, follow the steps for your operating system.

Microsoft word blank document on open mac computer

Windows 8.1/10

  1. Copy the file that is opening incorrectly, to your desktop.
  2. Right-click the file, and choose Properties
  3. On the General tab, next to Type of file, the type of file will be indicated within parenthesis. For example, (.docx), (.pdf), or (.csv).

The Opens with shows you which app it is currently associated with.

To open this type of file in a different app:

  1. Select Change.
  2. Select More apps.
  3. Select the desired app, then select the checkbox to Always use this app.
  4. Select the OK button.

Windows 8

  1. On the Start screen, type Control Panel.
  2. Select or tap Control Panel.
  3. Select Default Programs, then select Set your default programs.
  4. Select Excel, then select Choose default for this program.
  5. On the Set Program Associations screen, select Select All, then select Save.

Windows 7

  1. Select Start, then select Control Panel.
  2. Select Default Programs.
  3. Select Associate a file type or protocol with a specific program.
  4. Select Microsoft Excel Worksheet, then select change program.
  5. Under Recommended Programs, select Microsoft Excel.
  6. If Excel does not appear in this list, select Browse, locate the Excel installation folder, select Excel.exe, then select Excel.

If these steps do not resolve the problem, continue to Method 4.

Method 4: Repair Office

Try to repair your Office programs. To do this, follow the steps for your installation type and operating system.

For an Office 365 or Office 2019 Click-to-Run installation

Windows 10
  1. On the Start screen, type Settings.
  2. Select or tap Settings.
  3. In the Settings window, select or tap Apps.
  4. In the Apps & features window, scroll down to your Office program and select or tap it.
  5. Select or tap the Modify button.
  6. In the How would you like to repair your Office programs window, select or tap the Online Repair radio button, then select or tap the Repair button.
Windows 8
  1. On the Start screen, type Control Panel.
  2. Select or tap Control Panel.
  3. Under Programs, select or tap Uninstall a program.
  4. Select or tap Microsoft Office 365, then select or tap Change.
  5. Select or tap Online Repair, then select or tap Repair. You may have to restart your computer after the repair process is finished.
Windows 7

  1. Select Start, then select Control Panel.

  2. Double-select Programs and Features.

  3. Select Microsoft Office 365, then select Change.

  4. Select Online Repair, then select Repair.

Note

You may have to restart your computer after the repair process is complete.

For an Office 2013, Office 2010, or Office 2007 installation

To repair Office 2013, Office 2010, or Office 2007, follow the steps in the following Office website topic:

If these steps do not resolve the problem, continue to Method 5.

Method 5: Turn off add-ins

Excel and COM add-in programs can also cause this problem. These two kinds of add-ins are located in different folders. For testing, disable and isolate the conflict by turning off each add-in one at a time. To do this, follow these steps:

  1. On the File menu, select Options, then select Add-Ins.
  2. In the Manage list at the bottom of the screen, select COM Add-Ins item, then select Go.
  3. Clear one of the add-ins in the list, then select OK.
  4. Restart Excel by double-selecting the icon or file name for the workbook that you are trying to open.
  5. If the problem persists, repeat steps 1-4, except select a different add-in in step 3.
  6. If the problem persists after you clear all the COM Add-ins, repeat steps 1-4, except select Excel Add-Ins in step 2, then try each of the Excel add-ins one at a time in step 3.

If Excel loads the file, the add-in you last turned off is causing the problem. If this is the case, we recommend that you visit the manufacturer's website for the add-in to learn whether an updated version of the add-in is available. If a newer version of the add-in is not available, or if you don't have to use the add-in, you can leave it turned off.

If Excel does not open the file after you turn off all the add-ins, the problem has a different cause.

If these steps do not resolve the problem, continue to Method 6.

Method 6: Disable hardware acceleration

To work around this problem, disable hardware acceleration until a fix is released by your video card manufacturer. Make sure to check regularly for updates to your video card driver.

To disable hardware acceleration, follow these steps:

  1. Start any Office 2013, 2016, 2019, or O365 program.

  2. On the File tab, select Options.

  3. In the Options dialog box, select Advanced.

  4. In the list of available options, select the Disable hardware graphics acceleration check box.

    The following screen shot shows this option in Excel.

  5. Select the OK button.

Note

For more information about hardware acceleration, see the following Microsoft Knowledge Base article:

2768648 - Performance and display issues in Office 2013 client applications

Method 7: Minimizing and maximizing the window

Minimizing and then maximizing the window can sometimes refresh the Excel page and cause any hidden data to appear.

  1. Select the minimize button in the top-right corner of the Excel sheet.
  2. In the task tray, right-click Excel and select your spreadsheet. (Or double click the Excel icon.)

When your sheet is maximized, your data may appear.

Method 8: Check for hidden sheets

An Excel sheet may have inadvertently been saved as a hidden document. To find out:

  1. Go to the View tab.
  2. Select Unhide.
  3. Choose a workbook from the list.
  4. Select OK.

If you still experience this problem after you try all these methods, contact Microsoft Support for additional troubleshooting help.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

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When this problem occurs, you may also experience the following additional symptoms:

  • You do not receive a Basic authentication password prompt when you try to open or download the file.
  • You do not receive an error message when you try to open the file. The associated Office application starts, but the selected file does not open.

This problem occurs when the following conditions are true:

Word

  • The server is configured for Basic authentication.
  • The connection between your computer and the web server does not use Secure Sockets Layer (SSL).

By default, file operations that use Basic authentication over a non-SSL HTTP connection are disabled in Office 2010 and Office 2013 applications.

When Basic authentication is disabled, one of the following events occurs:

  • The client application uses a different authentication method. This occurs if the server supports a different authentication method.
  • The request fails (for details about what happens when a request fails, see the list in the 'Additional symptom details' section).

If the workaround of using HTTPS instead of HTTP does not work, the resolution is to enable SSL encryption on the web server to allow for client access over HTTPS.

Note

By default, Office 2010 applications can access and download files from a web server that uses Basic authentication only over an SSL connection.

To work around this problem, let Office 2013 and Office 2010 applications connect to a web server by using Basic authentication over a non-SSL connection.

Warning

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When you enable Basic authentication without SSL, you are subject to a significant security risk.

About Basic authentication and its security risk

Basic authentication requires users to a valid user name and password to access content. This authentication method does not require a specific browser, and all major browsers support it. Basic authentication also works across firewalls and proxy servers. For these reasons, it is a good choice when you want to restrict access to some, but not all, content on a server.

However, the disadvantage of Basic authentication is that it transmits unencrypted base64-encoded passwords over the network. If the password is intercepted over the network by a network sniffer, an unauthorized user can determine the user name and password, and can then reuse these credentials. It is because of this security risk that Office 2010 applications disable Basic authentication over a non-SSL connection in the default configuration.

You should use Basic authentication only when you know that the connection between the client and the server is secure. The connection should be established either over a dedicated line or by using SSL encryption and Transport Layer Security (TLS). For example, to use Basic authentication with WebDAV, you should configure SSL encryption.

For more information about Basic authentication, see Basic authentication and Configure Basic authentication (IIS 7).

For more information about SSL and certificates, see SSL and certificates.

Enable Basic authentication over a non-SSL connection

The following two steps describe how to enable Office 2013 and Office 2010 applications to open Office file types directly from a server that supports only Basic authentication over a non-SSL connection. You should follow these steps only if you are confident that the connection between the user and the web server is secure. A direct cable connection or a dedicated line would be considered optimal for secure connections.

Note

For Office 2013 and Office 2010 applications, both steps are required. For other Office applications, only step 1 is required.

Step 1: Configure WebDAV Redirector on the client

Note

This step is required for applications in the 2007 Office suite and in Office 2013 and Office 2010.

On the client computer, configure the WebDAV Redirector to enable Basic authentication over non-SSL connections.

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Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

Windows XP and Windows Server 2003

To enable Basic authentication on the client computer, follow these steps:

  1. Click Start, click Run, type regedit, and then click OK.

  2. Locate and then click the following registry subkey:HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesWebClientParameters

  3. On the Edit menu, point to New, and then click DWORD Value.

  4. Type UseBasicAuth, and then press Enter.

  5. Right-click UseBasicAuth, and then click Modify.

  6. In the Value data box, type 1, and then click OK.

    Note

    Basic authentication is enabled if the UseBasicAuth registry entry is set to a nonzero value. Basic authentication is disabled if the UseBasicAuth registry entry is not present, or if the UseBasicAuth registry entry is set to 0 (zero).

    The mapping is as follows:

    • 0 - Basic authentication disabled
    • 1 - Basic authentication enabled for SSL connections only
    • 2 - Basic authentication enabled for SSL and non-SSL connections

  7. Exit Registry Editor, and then restart the computer.

Windows Vista, Windows 7, and Windows 8

To enable Basic authentication on the client computer, follow these steps:

  1. In Windows Vista or Windows 7, click Start, type regedit in the **Start Search **box, and then press Enter.

    In Windows 8, hold the Windows key (WINKEY) + F, highlight Apps in the Menu bar, type regedit in the Search box, and then press Enter.

  2. Locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesWebClientParameters

  3. On the Edit menu, point to New, and then click DWORD Value.

  4. Type BasicAuthLevel, and then press Enter.

  5. Right-click BasicAuthLevel, and then click Modify.

  6. In the Value data box, type 2, and then click OK.

    The mapping is as follows:

    • 0 - Basic authentication disabled
    • 1 - Basic authentication enabled for SSL connections only
    • 2 - Basic authentication enabled for SSL and non-SSL connections

  7. Exit Registry Editor, and then restart the computer.

Step 2: Update the Registry on the client

Note

This step is required for Office 2013 and Office 2010 applications.

On the client computer, add the BasicAuthLevel registry key and an appropriate value. To do this, follow these steps.

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Important

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Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

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  1. Start Registry Editor.

    • In Windows 8, hold the Windows key (WINKEY) + F, highlight Apps in the Menu bar, type regedit in the Search box, and then press Enter. If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.
    • In Windows 7 or in Windows Vista, click Start, type regedit in the Start Search box, then press Enter. If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.
    • In Windows XP, click Start, click Run, type regedit, and then click OK.

  2. Locate and then click one of the following registry subkeys:

    For Office 2010:

    HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0CommonInternet

    For Office 2013:

    HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0CommonInternet

  3. On the Edit menu, point to New, and then click DWORD Value.

  4. Type BasicAuthLevel, and then press Enter.

  5. Right-click BasicAuthLevel, and then click Modify.

  6. In the Value data box, type 2, and then click OK.

    The mapping is as follows:

    • 0 - Basic authentication disabled
    • 1 - Basic authentication enabled for SSL connections only
    • 2 - Basic authentication enabled for SSL and for non-SSL connections

  7. Exit Registry Editor, and then restart the computer.